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«The adoption of SaaS continues to grow and evolve within the enterprise application markets. Tighter capital budgets in the current economic environment have demanded leaner alternatives, and cost-effective options, so interest in platforms as a service and cloud computing continue to grow. As evidence, adoption of the on-demand deployment model has grown for nearly a decade, but its popularity has increased significantly within the last five years. Initial concerns about security response time and service availability have diminished for many organisations. As SaaS business and computing models have matured, adoption has become more widespread.»

Sharon Mertz, research director at Gartner.